With Lent Eckhart Properties, you’re in good hands during your visit to beautiful Costa Rica. Our goal is for you to enjoy a relaxing and worry-free holiday, and so we’ve gathered together the most frequently asked questions about our vacation rentals. If you don’t see the answer to your question here, please contact us.

How far in advance do I have to book my vacation rental?

Generally reservations should be made 60 days in advance. However, if the property you want is available, you can reserve it up to 2 days prior to your arrival with a wire transfer or PayPal payment for the full amount.

How can I pay for my vacation rental?

You can pay by bank transfer, PayPal or cash. There are bank fees that you will have to add into your payment if you use the bank or PayPal. We will email you the information you need to make the transfer when you book your vacation rental.

When do I have to pay for my vacation rental?

Generally, a 50% deposit is required 60 days prior to your arrival with the balance due 30 days prior. However, if you are reserving within the 30 day period, the full amount will be required.

Are there any other fees?

Besides the bank fees, which you pay directly to the bank or PayPal, we require a refundable cash-only damage deposit, which you can send with your transfer or we collect in cash when you arrive. The amount of this deposit varies with each vacation rental. If there is no damage to the property, the deposit will be completely refunded to you personally at the end of your visit. Some properties require a key fee, also. These fees will be listed for you at the time you book your vacation rental.

What happens if I cancel my reservation?

If you decide to cancel your reservation more than 60 days prior to the arrival date, you will be refunded 80% of your initial deposit. Cancellations made within 60 days will forfeit the initial deposit. Changes that result in a shortened stay are not subject to refunds. Reservations for Christmas and Easter weeks are non-refundable, regardless of time of cancellation.

How do I check into my vacation rental?

We will email you driving directions along with your confirmation. Once you arrive in Costa Rica one of our property management team will meet you either at your vacation home or at our office. Our representative will go through the home with you and make sure everything is in working order. We will also present you with our concierge package, which has our phone numbers along with suggestions for dining out, catering, private chef services, tour information, spa services, childcare and much more. Our staff is available to you 7 days a week to assist you in any way.

Is there maid service?

Yes. All our properties are inspected prior to your arrival to guarantee that everything is perfect for your stay. Maid service is generally included, usually twice a week. However, if you would like someone to clean more often we can arrange for additional service.

What other services are included?

Pool cleaning, maintenance and lawn and garden service are included. We also have a trained general maintenance staff for anything that could arise during your stay. If you are staying in a home that is part of a resort, the fees to use the resort may be included.

How do I rent a car, book tours, shop for groceries, rent surfboards, etc?

Lent Eckhart offers our concierge service free of charge to all our guests. We can stock your fridge, book your tours, help you choose a rental car appropriate for your stay and plan out routes for your travel. We also offer child care, private chef and catering services.